ONDC to release dispute resolution draft

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The Open Network for Digital Commerce (ONDC) will publish its draftt framework for dispute resolution in two weeks in order to boost consumer trust in the ambitious initiative, which is set to go live later this month.

A third-party agency will handle online dispute resolution (ODR), which will review the digital trail left behind by individual orders and make a decision. ONDC chief executive T Koshy told ET that consumers will be able to track the status of complaints, how many are resolved, and will be involved in the final rating of merchants on the network. ONDC will also keep track of all complaints filed against a specific entity, which will be linked directly to the network-wide reputation index, which tracks percentages of complaints raised, resolved, or not resolved, as well as those that consumers choose to take to consumer courts.

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Sreejit Kumar
Sreejit Kumar
Hi, I'm Sreejit Kumar, a journalist with a Master's degree in Journalism. Through my education and professional experience, I have developed a keen eye for detail and a passion for uncovering the truth. As an author for this news website, I am committed to delivering accurate, timely, and engaging stories that inform and entertain our readers.

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ONDC to release dispute resolution draft

The Open Network for Digital Commerce (ONDC) will publish its draftt framework for dispute resolution in two weeks in order to boost consumer trust in the ambitious initiative, which is set to go live later this month.

A third-party agency will handle online dispute resolution (ODR), which will review the digital trail left behind by individual orders and make a decision. ONDC chief executive T Koshy told ET that consumers will be able to track the status of complaints, how many are resolved, and will be involved in the final rating of merchants on the network. ONDC will also keep track of all complaints filed against a specific entity, which will be linked directly to the network-wide reputation index, which tracks percentages of complaints raised, resolved, or not resolved, as well as those that consumers choose to take to consumer courts.

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

Sreejit Kumar
Sreejit Kumar
Hi, I'm Sreejit Kumar, a journalist with a Master's degree in Journalism. Through my education and professional experience, I have developed a keen eye for detail and a passion for uncovering the truth. As an author for this news website, I am committed to delivering accurate, timely, and engaging stories that inform and entertain our readers.

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