Reddit is taking steps to bridge the gap between its moderators and the platform with the introduction of the “Mod Helper Program.” Amidst simmering tensions, Reddit is looking to reward moderators who offer valuable advice to their peers, while also updating its moderator help center to enhance support.
Reddit Strained Relations and Moderator Discontent
Growing discontent among Reddit’s moderators has prompted this move. Many moderators relied on third-party apps that were shut down due to Reddit’s API pricing changes. In response, moderators have been calling for improvements to the official app’s moderation tools, which pale in comparison to those of the now-defunct third-party apps. Tensions escalated as Reddit’s administrators removed entire mod teams for protesting the API pricing, leading to a strained relationship.
Reddit Introducing the Tiered Mod Helper Program
The Mod Helper Program, a tiered system, aims to recognize and reward helpful moderators. Reddit users will earn karma through upvotes and awards, while karma earned through upvoted comments in r/ModSupport will grant moderators unique trophies and flairs. The trophies and flairs are designed to symbolize a moderator’s contribution as a valuable information source.
Streamlining Support and Addressing Concerns
Reddit has also introduced the Modmail Answer Bot, designed to provide relevant links to the Help Center and streamline support. When the recommended articles don’t address specific requests, the bot will create a ticket for human administrators to handle. Additionally, Reddit is merging the moderator-specific Help Center with the sitewide Help Center, ensuring easy access to support resources.
Mixed Reactions and Future Steps
The moderator community has had mixed reactions to the Mod Helper Program. While some expressed concerns about automating the support request system, others questioned the value of automated systems and flair rewards compared to addressing key issues. Reddit administrators acknowledged the feedback, stating that product teams are working on improvements and enhancements, particularly for mobile features. The aim is to strike a balance between automating routine tasks and addressing more complex moderator concerns.
In Conclusion:
Reddit’s Mod Helper Program and updates to the moderator help center signify the platform’s effort to mend relations with its moderators. As tensions between moderators and administrators have escalated, Reddit is taking steps to recognize the contributions of helpful moderators and streamline support. While some skepticism remains, Reddit’s commitment to addressing concerns and enhancing tools is a step toward fostering a more collaborative and supportive moderator community.
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