Apple has reportedly stopped offering human technical assistance on its X platform, formerly known as Twitter. Instead, customers who send direct messages to the @AppleSupport account receive automated replies with links to Apple’s support page and app. The account’s description has also been changed, removing the previous claim of being available to answer questions. Apple had been providing human support on Twitter since 2016, but it is unclear if the recent acquisition of Twitter by Elon Musk influenced this decision towards automated support.
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Apple Support on X, what the company allows users to do and not now
Apple has reportedly stopped offering human technical assistance on its X platform, formerly known as Twitter. Instead, customers who send direct messages to the @AppleSupport account receive automated replies with links to Apple’s support page and app. The account’s description has also been changed, removing the previous claim of being available to answer questions. Apple had been providing human support on Twitter since 2016, but it is unclear if the recent acquisition of Twitter by Elon Musk influenced this decision towards automated support.
Disclaimer
We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.
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