Indian telecom operator Airtel has launched Airtel CCaaS (Contact Center as a Service), claiming to be the first omni-channel cloud platform that provides a unified experience for enterprise contact centers. The platform combines voice, cloud, and software solutions to simplify contact center management and reduce costs for enterprises. Airtel CCaaS offers features such as call handling, call routing, conference calling, and cloud monitoring accessible across all office locations. Abhishek Biswal, Head of Digital Products & Services at Airtel Business, stated that the offering will revolutionize the contact center industry.
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Airtel launches its first integrated omni-channel cloud platform for CCaaS: All details
Indian telecom operator Airtel has launched Airtel CCaaS (Contact Center as a Service), claiming to be the first omni-channel cloud platform that provides a unified experience for enterprise contact centers. The platform combines voice, cloud, and software solutions to simplify contact center management and reduce costs for enterprises. Airtel CCaaS offers features such as call handling, call routing, conference calling, and cloud monitoring accessible across all office locations. Abhishek Biswal, Head of Digital Products & Services at Airtel Business, stated that the offering will revolutionize the contact center industry.
Disclaimer
We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.
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