Wyze owners with security cameras, dashcams, and other smart home devices are reporting this morning that they can’t access them and that its apps are returning error messages. Users in the Wyze Discord report the problems began as early as 4AM ET, and reports of the issue popped up widely by 6AM ET according to Down Detector.
In Wyze forum posts about the service outage, users say they’re unable to connect to their security cameras via the app. Cameras appear to be going offline and users can’t control their devices via the app. Others say their apps are crashing or that devices have disappeared from their accounts.
Wyze didn’t immediately respond to a request for comment or details on what’s causing the problem, but an update in its customer service forum indicates the company is aware and looking into it, as of 9:31AM ET.
We are currently receiving reports of offline devices and login difficulties. We are currently looking into the issue and will have an update as soon as we have more information. Thank you for your patience.
While some messages to users from customer service blame an issue with a “partner service,” at the moment, AWS isn’t reporting any outages.
Wyze makes popular home security devices but has had privacy incidents in the past. In 2023, some users reported that they were able to see camera feeds from other people’s devices, which Wyze blamed on a web caching issue. In that instance, users said their own devices disappeared and were replaced by someone else’s — including feeds that showed the inside of strangers’ homes.
