Car dealerships hit with massive computer system outage

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CDK Global, the company that provides management software for nearly 15,000 car dealerships in North America, is down for a second day following a cyberattack, according to a report from Automotive News. The outage has left car dealerships across North America unable to access the internal systems used to track car sales, view customer information, schedule maintenance, and more.

On Wednesday, CDK told dealerships that it’s “investigating a cyber incident” and “proactively shut all systems down” while addressing the issue. However, CDK restored its systems shortly after, only to shut them down hours later due to “an additional cyber incident.”

Many car dealerships have had to go back to pen and paper while CDK’s software is down. Teddy Morse, the CEO of the Ed Morse Automotive Group, tells Automotive News that the dealer “can still take a piece of paper and walk it over to the technician and get the job done.”

CDK still hasn’t provided any information on the cyber incident that caused the attack — or who’s behind it. In a statement provided to The Verge, CDK spokesperson Lisa Finney says the company will “remain vigilant in our efforts to reinstate our services and get our dealers back to business as usual as quickly as possible.”

There’s still no word on when CDK will restore its service, either. In a message to dealers obtained by Automotive News, CDK says the outage will likely last for “several days.”

Update, June 20th: Added a statement from a CDK Global spokesperson.



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Car dealerships hit with massive computer system outage


CDK Global, the company that provides management software for nearly 15,000 car dealerships in North America, is down for a second day following a cyberattack, according to a report from Automotive News. The outage has left car dealerships across North America unable to access the internal systems used to track car sales, view customer information, schedule maintenance, and more.

On Wednesday, CDK told dealerships that it’s “investigating a cyber incident” and “proactively shut all systems down” while addressing the issue. However, CDK restored its systems shortly after, only to shut them down hours later due to “an additional cyber incident.”

Many car dealerships have had to go back to pen and paper while CDK’s software is down. Teddy Morse, the CEO of the Ed Morse Automotive Group, tells Automotive News that the dealer “can still take a piece of paper and walk it over to the technician and get the job done.”

CDK still hasn’t provided any information on the cyber incident that caused the attack — or who’s behind it. In a statement provided to The Verge, CDK spokesperson Lisa Finney says the company will “remain vigilant in our efforts to reinstate our services and get our dealers back to business as usual as quickly as possible.”

There’s still no word on when CDK will restore its service, either. In a message to dealers obtained by Automotive News, CDK says the outage will likely last for “several days.”

Update, June 20th: Added a statement from a CDK Global spokesperson.



Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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