The advent of Generative AI (Gen AI) is transforming industries by enabling unprecedented efficiencies and enhancing customer experiences. In the latest McKinsey Global Survey on AI, released in May this year, as many as 65 percent of respondents report that their organizations regularly use gen AI, nearly double the percentage from the previous survey conducted last year.
Accelerating R&D and Innovation
hubergroup, a leading provider of specialty chemicals and inks, is leveraging Gen AI to revolutionize its research and development processes. Suresh Kalra, Managing Director India & President Asia, hubergroup, highlights the substantial impact of Gen AI on their operations. “Our organization is currently focused on improving its core – the way R&D is done using AI-enabled platforms,” he explains. He adds “We harness the power of Gen AI to drive improvements in delivering technical service and across the sales functions,”
Syensqo is a global organization that develops tailored added-value, innovative, sustainable, and competitive solutions for a variety of industry sectors. Mukesh Malhotra, Country Manager & Managing Director, GM- SCP India & SEA, Syensqo India, shares “General AI is revolutionizing industries like the chemical sector by enhancing decision-making, task automation, and customer service personalization. It offers faster inquiry responses, improves customer satisfaction, and boosts efficiency and innovation. In R&D, AI accelerates new material development, enhances safety, and optimizes energy use, aiding sustainability. Its potential to tackle industry challenges and analyze extensive data makes AI integration crucial for competitiveness and environmental objectives.”
Enhancing Efficiency and User Satisfaction
C.H. Robinson, a global logistics company, is focusing on impactful AI applications that boost operational efficiency and also significantly enhance user satisfaction. “Automating repetitive, manual tasks, is one of the ways we’re seeing benefits from the technology already. This not only helps the customer get what they need quickly, but it also frees up employees to work on strategy and customer-facing activities” says Madhav Thapar, Vice President South Asia, Middle East and Africa, C.H. Robinson. By automating tedious tasks, Gen AI allows C.H. Robinson to streamline operations and free up valuable resources for more strategic initiatives. “An example is using Gen AI to respond to email requests for order information. Gen AI is a powerful new tech tool in our toolbox that will raise the bar for customers and employees” he adds.
Fostering Leadership and Organizational Agility and Adaptability
RR Kabel is a leading conglomerate in the electrical sector with multiple business verticals including wires & cables, fans, lighting, switchgear & appliances. Vivek Abrol, Chief Executive Officer – Consumer Business (FMEG), RR Kabel shares “In today’s era of risk and instability, sustainable competitive advantage no longer arises exclusively from position, scale, and first-order capabilities in producing or delivering offerings. It’s also achieved by organizational capabilities that foster rapid adaptation. Success hinges on learning new skills and developing internal capabilities to respond to external changes. Along with maintaining the status quo, companies must excel at reinventing business models and experimenting with new ideas and technologies to create market disruptions and achieve success.”
Belrise Industries, a leading automotive OEM manufacturing organization, is adopting GenAI to “ensure a business model meets current market demands and remains adaptable, focus on continuous improvements by adopting TPM methodology, innovation, leverage Automation & AI and Machine learning for real-time insights, foster a culture of agility, cutting edge technology, sustainability and learning, invest in scalable technology, and engage in active customer feedback loops”, shares Supriya Badve, Executive Director, Belrise Industries. “This prepares the business to swiftly adapt to evolving trends, market fluctuations, and technological disruptions”
Radhika Balakrishnan, Founder, Wevolve Labs, a renowned Leadership and Executive Coach, opines “As we step into the future, AI is set to redefine leadership. Don’t just adapt; thrive by mastering AI. Learn how to leverage data-driven insights, streamline processes, and foster innovation. Equip yourself with the skills to make informed decisions, build diverse teams, and enhance communication. The more you educate yourself with AI, the better you’ll leverage its power in day-to-day tasks. Stay ahead, continuously learn, and unlock the potential of AI for effective leadership in the digital era”,
Transforming HR Processes
Insist Consulting, a firm specializing in leadership and organizational development, is utilizing Gen AI to revolutionize its HR processes. “HR-specific Gen AI platforms play a decisive role in leadership areas such as hiring, compensation structuring, and retention,” says Ramarao Suresh, Managing Director of Insist Consulting. He further adds, “We deploy tools to research talent, analyze candidates through ChatGPT 3.0, and generate useful data for compensation.”
The implementation of Gen AI in HR processes allows the organization to identify and evaluate talent efficiently, streamline compensation analysis, and enhance employee retention strategies.
AI empowers companies to deliver personalized interactions, improve product usability, provide proactive support, accelerate innovation, and make data-driven decisions to stay ahead of future trends and challenges.
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