It has also used Nvidia Riva to allow real-time transcription and translations for call centre agents, according to a regulatory filing.
“Telcos are increasingly adopting generative AI solutions to improve the productivity of their businesses with smarter networks, more efficient operations, and enhanced customer service.
“Leveraging Nvidia’s full-stack accelerated computing and AI platform, Infosys Topaz is delivering a suite of domain-specific solutions that will help telcos accelerate and streamline their adoption of generative AI,” Ronnie Vasishta, Senior Vice President of Telecom at Nvidia, said.
These generative-AI solutions have resulted in up to 61 per cent lower latency and 22 per cent absolute improvement in accuracy, the filing said.
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Shares of Infosys settled 0.35 per cent lower at Rs 1,932.40 apiece on the BSE.