Lyft is using Anthropic’s Claude AI for customer service

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Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests.

Claude is already being put to use handling service inquiries from drivers, reducing the average resolution time for a request by 87 percent, the company said.

In an example provided by Lyft, a driver asks the chatbot for the requirements for driving for Lyft in their area, to which the chatbot responds with a list of five requirements.

How well the new AI-powered service requests will go over with drivers remains to be seen. Lyft drivers,…



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Lyft is using Anthropic’s Claude AI for customer service


Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests.

Claude is already being put to use handling service inquiries from drivers, reducing the average resolution time for a request by 87 percent, the company said.

In an example provided by Lyft, a driver asks the chatbot for the requirements for driving for Lyft in their area, to which the chatbot responds with a list of five requirements.

How well the new AI-powered service requests will go over with drivers remains to be seen. Lyft drivers,…



Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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