Ride-hailing platform Lyft ties up with Anthropic for AI-powered customer care

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Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence tools for the ride-hailing platform‘s customer care operations.

The company said it has been using Anthropic’s Claude AI model, through Amazon’s Bedrock generative AI platform, which has helped reduce the average customer service resolution time by 87% and is resolving thousands of customer requests each day.

While the use of advanced AI in customer service operations has fueled worries over job loss in the industry, Lyft said…



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Ride-hailing platform Lyft ties up with Anthropic for AI-powered customer care


Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence tools for the ride-hailing platform‘s customer care operations.

The company said it has been using Anthropic’s Claude AI model, through Amazon’s Bedrock generative AI platform, which has helped reduce the average customer service resolution time by 87% and is resolving thousands of customer requests each day.

While the use of advanced AI in customer service operations has fueled worries over job loss in the industry, Lyft said…



Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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