India’s software service providers including Infosys, HCLTech and Tech Mahindra have begun building micro and small language models (MLMs and SLMs) to reduce costs while customising their services and solutions towards banking, cybersecurity, telecom and other IT operations. “In Generative AI, we have built four small language models for banking, for IT operations, for cybersecurity, and broadly for enterprises,” said Salil Parekh, chief executive officer at Infosys, India’s second largest IT giant. Its smaller rival HCLTech’s chief C Vijayakumar…