Nugget is an AI-native, no-code customer support platform. It provides AI agents ranging from conversational AI chatbots to co-pilots
Deepinder Goyal said that the platform was built as an internal tool over a period of three years, and now supports over 15 Mn support interactions/month for Zomato, Blinkit and Hyperpure
Nugget provides features like image classification, automation of audits, voice AI agents, analytics, among others. Goyal claimed that 90% of companies who’ve seen it have signed up for it
Foodtech major Zomato
has opened its AI-native, no-code customer support platform ‘Nugget’ for enterprises across the world.
Zomato CEO Deepinder Goyal took to X to make the announcement. “Nugget helps businesses scale support effortlessly—highly customisable, low-cost, no dev team needed. No rigid workflows, just seamless automation,” Goyal said in a post on X.
According to Nugget’s website, the platform provides AI agents ranging from conversational AI chatbots to co-pilots, which help in handling complex queries and streamlining support.
Nugget provides features like image classification, automation of audits, voice AI agents, analytics, among others. It claims to resolve 80% of the queries received, optimise compliance by 25% and reduce resolution time to 20%.
The CEO said that the platform was built as an internal tool for Zomato, soon to become Eternal, over a period of three years, and now supports over 15 Mn support interactions per month for Zomato, Blinkit and Hyperpure.
Goyal claimed that 90% of companies who’ve seen Nugget have signed up for it.
(The story will be updated shortly.)