The Sonos app fiasco: how a great audio brand nearly ruined its reputation

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In May 2024, Sonos released a completely rebuilt and overhauled mobile app for Android and iOS. The new software was meant to improve performance, make the app feel more customizable, and allow for new features in the future. But customers immediately complained about countless bugs, degraded Sonos speaker system performance, and features that had gone missing.

The controversy effectively torpedoed Sonos’ reputation with many customers. In the months since, Sonos has worked to regain their trust, address issues with the redesigned app, and bring…



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The Sonos app fiasco: how a great audio brand nearly ruined its reputation


In May 2024, Sonos released a completely rebuilt and overhauled mobile app for Android and iOS. The new software was meant to improve performance, make the app feel more customizable, and allow for new features in the future. But customers immediately complained about countless bugs, degraded Sonos speaker system performance, and features that had gone missing.

The controversy effectively torpedoed Sonos’ reputation with many customers. In the months since, Sonos has worked to regain their trust, address issues with the redesigned app, and bring…



Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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