The National Payments Corporation of India (NPCI) is working to phase out ‘collect calls’ for merchant payments as part of the government’s efforts to combat online frauds via the Unified Payments Interface (UPI), two bankers familiar with the matter said.
A collect call is a ‘pull’ transaction, where a merchant initiates a payment request to the customer. Given that merchants have a higher degree of control over these, there is a more chance of fraud.
Authorities are instead encouraging ‘push’ transactions, where the customer initiates…