Why Most AI Fails at Customer Service (And What Needs to Change)

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New Delhi [India], March 29: Imagine this: You’re trying to book a last-minute flight. You call customer service, only to be met with an endless automated menu, long hold times, and robotic responses. Frustrated, you hang up and try an online chat—only to repeat the same information. Sound familiar?

For years, AI in customer service has been synonymous with frustration. Businesses have invested in automation, but instead of making things easier, it has left customers feeling unheard. What if AI could…



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Why Most AI Fails at Customer Service (And What Needs to Change)


New Delhi [India], March 29: Imagine this: You’re trying to book a last-minute flight. You call customer service, only to be met with an endless automated menu, long hold times, and robotic responses. Frustrated, you hang up and try an online chat—only to repeat the same information. Sound familiar?

For years, AI in customer service has been synonymous with frustration. Businesses have invested in automation, but instead of making things easier, it has left customers feeling unheard. What if AI could…



Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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