New Delhi [India], March 29: Imagine this: You’re trying to book a last-minute flight. You call customer service, only to be met with an endless automated menu, long hold times, and robotic responses. Frustrated, you hang up and try an online chat—only to repeat the same information. Sound familiar?
For years, AI in customer service has been synonymous with frustration. Businesses have invested in automation, but instead of making things easier, it has left customers feeling unheard. What if AI could…