“Can you build us a chatbot?” If your IT team hasn’t received the request yet, trust me, it’s on the way. With the rise of LLMs, chatbots are the new must-have feature — whether you’re shipping SaaS, managing internal tools, or just trying to make sense of sprawling documentation. The problem? Duct-taping a search index to an LLM isn’t enough.
If your chatbot needs to surface answers from documentation, logs, or other internal knowledge sources, you’re not just building a chatbot — you’re building a retrieval pipeline. And…
