ref=”dofollow” data-ga-onclick=”Inarticle articleshow link click#Tech#href” href=”https://economictimes.indiatimes.com/topic/fintech” target=”_blank”>Fintech firm ref=”dofollow” data-ga-onclick=”Inarticle articleshow link click#Tech#href” href=”https://economictimes.indiatimes.com/topic/klarna-group” target=”_blank”>Klarna Group is scaling back its heavy reliance on artificial intelligence (AI) for customer service after chief executive ref=”dofollow” data-ga-onclick=”Inarticle articleshow link click#Tech#href” href=”https://economictimes.indiatimes.com/topic/sebastian-siemiatkowski” target=”_blank”>Sebastian Siemiatkowski admitted the automation-led model had led to a drop in ref=”dofollow” data-ga-onclick=”Inarticle articleshow link click#Tech#href” href=”https://economictimes.indiatimes.com/topic/service-quality” target=”_blank”>service quality.
“As cost unfortunately seems to have been a too-predominant evaluation factor when organizing this, what you end up having is lower quality,” he said at Klarna’s Stockholm headquarters, according to a Bloomberg report.
After over a year-long ref=”dofollow” data-ga-onclick=”Inarticle articleshow link click#Tech#href” href=”https://economictimes.indiatimes.com/topic/hiring-freeze” target=”_blank”>hiring freeze aimed at accelerating its AI transformation and cutting costs, ref=”dofollow” data-ga-onclick=”Inarticle articleshow link click#Tech#href” href=”https://economictimes.indiatimes.com/topic/klarna”…
