Byju’s Faces Major Disruptions as AWS Payment Issues Take App Offline
Edtech giant Byju’s is grappling with a significant service outage, with its Android app no longer available on the Google Play Store and its website stripped down to a basic landing page, according to Moneycontrol. Users with the app already installed have reported being locked out of paid subscriptions and video content, while most of the website’s SEO-optimized content is currently inaccessible.
The root of the disruption appears to be delayed payments to Amazon Web Services (AWS), which hosts Byju’s cloud infrastructure. A source close to the matter confirmed that these payment delays have led to the suspension of core services, impacting app content, web functionality, and video delivery.
Even the Think & Learn Premium app — another product by Byju’s that remains on the Play Store — is non-functional, with many users complaining of being unable to access any learning materials. On iOS, while the app is still listed, critical features are down due to backend issues.
At the time of reporting, Byju’s and its court-appointed resolution professional had not responded to queries.
The company is currently under immense financial and operational strain, including investor delays, legal battles, and auditor exits. With insolvency proceedings underway, control has been handed over to a resolution professional by the NCLT.
This disruption coincides with recent public statements from CEO Byju Raveendran, who has been promoting a renewed vision dubbed “Byju’s 3.0.” In interviews and online posts, Raveendran has acknowledged past errors — such as overleveraging — and outlined a plan to return to the startup’s roots by focusing on personalized, AI-powered learning for students and teachers.
Despite the turmoil, Raveendran has expressed hope for the future, emphasizing that the company’s true place is in “classrooms, not courtrooms,” and has promised to compensate students affected by service interruptions.