I’ve spent most of my career believing that technical sophistication was the key to solving complex problems. As an AI founder turned AI product leader, I was convinced that the most advanced model, the most intricate architecture, would always win. But my experience scaling AI solutions at Apollo.io taught me a radically different lesson: The most critical factor in AI success isn’t technology — it’s a deep understanding of the human workflow you want to augment with AI.
My career path began in the trenches of outbound sales,…
