Meta users say paying for Verified support has been useless in the face of mass bans

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When Meta launched its paid verification service, Meta Verified, in 2023, the tech giant promised users and businesses alike that part of the offering would include direct access to customer support. However, amid a mass ban wave affecting Facebook and Instagram accounts, as well as Facebook Groups, some Meta Verified paying subscribers say they’re receiving little to no help from Meta’s customer service reps, even when they’re facing their most serious crisis yet: a mistakenly suspended account.

In emails to TechCrunch and in posts elsewhere…



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Meta users say paying for Verified support has been useless in the face of mass bans


When Meta launched its paid verification service, Meta Verified, in 2023, the tech giant promised users and businesses alike that part of the offering would include direct access to customer support. However, amid a mass ban wave affecting Facebook and Instagram accounts, as well as Facebook Groups, some Meta Verified paying subscribers say they’re receiving little to no help from Meta’s customer service reps, even when they’re facing their most serious crisis yet: a mistakenly suspended account.

In emails to TechCrunch and in posts elsewhere…



Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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