Capgemini’s $3.3 billion WNS buy may revive IT-plus-BPO model

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French IT giant Capgemini’s agreement to buy business process outsourcing (BPO) major WNS for $3.3 billion may signal the revival of the IT-plus-BPO model, as analysts expect a wave of deals and consolidation to hit the industry which is seeing reorganisation due to artificial intelligence (AI).

This reflects the ongoing talk of a declining traditional and legacy BPO or call centre industry—which is voice-based and has transaction-heavy processes—ready for reinvention and moving to a digital-first model with the adoption of AI.

“Pure-play BPO…



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Capgemini’s $3.3 billion WNS buy may revive IT-plus-BPO model


French IT giant Capgemini’s agreement to buy business process outsourcing (BPO) major WNS for $3.3 billion may signal the revival of the IT-plus-BPO model, as analysts expect a wave of deals and consolidation to hit the industry which is seeing reorganisation due to artificial intelligence (AI).

This reflects the ongoing talk of a declining traditional and legacy BPO or call centre industry—which is voice-based and has transaction-heavy processes—ready for reinvention and moving to a digital-first model with the adoption of AI.

“Pure-play BPO…



Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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