BPO sector ripe for AI disruption, says TCS CEO K Krithivasan

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TCS CEO K Krithivasan said he had predicted that business process outsourcing (BPO) firms were ready for disruption from the latest technologies like artificial intelligence (AI).

“I called out two years ago that BPO is one of the industries that would get disrupted even before the traditional coding. Because there are a lot of opportunities for creating AI agents or agentic AI. Both of them have a very strong role today. You would see that business evolving faster (than others),” he told ET in an interview.

The BPO sector in India, an employee-heavy…



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BPO sector ripe for AI disruption, says TCS CEO K Krithivasan



TCS CEO K Krithivasan said he had predicted that business process outsourcing (BPO) firms were ready for disruption from the latest technologies like artificial intelligence (AI).

“I called out two years ago that BPO is one of the industries that would get disrupted even before the traditional coding. Because there are a lot of opportunities for creating AI agents or agentic AI. Both of them have a very strong role today. You would see that business evolving faster (than others),” he told ET in an interview.

The BPO sector in India, an employee-heavy…



Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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