How may (A)I help you; Darwinbox bags OTPP funds

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Wish you a very Happy Independence Day! Online platforms are trying to perfect the mix of human and AI in customer care. This and more in today’s ETtech Morning Dispatch.

Also in the letter:
■ Cyient’s semicon ambitions
■ Cognizant pay hikes
■ Myntra turns festive


Etailers dial AI for customer service, buyers miss ‘human touch’

ai customer care

In a bid to streamline operations and cut costs, online retailers are rapidly automating their customer service using artificial intelligence. But while AI handles basic queries, many shoppers say it fails to…



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How may (A)I help you; Darwinbox bags OTPP funds


Wish you a very Happy Independence Day! Online platforms are trying to perfect the mix of human and AI in customer care. This and more in today’s ETtech Morning Dispatch.

Also in the letter:
■ Cyient’s semicon ambitions
■ Cognizant pay hikes
■ Myntra turns festive


Etailers dial AI for customer service, buyers miss ‘human touch’

ai customer care

In a bid to streamline operations and cut costs, online retailers are rapidly automating their customer service using artificial intelligence. But while AI handles basic queries, many shoppers say it fails to…



Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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