The current focus on AI chatbots overlooks the real opportunity for businesses: building autonomous agents. We want AI systems that don’t merely tell a customer their shipment is delayed, but one that can prevent the delay in the first place. This requires a system that is always on, embedded deep within your infrastructure and capable of monitoring the constant stream of events that defines the state of your business.
This is the true promise of enterprise AI: not a chatbot that waits for a question, but a fleet of agents that constantly…
