Incident management engineers are extremely busy people, and the “busy-ness” is only worsened when they are forced to spend their working hours resolving incidents that are high volume, but low priority. The downside of this constant workload is that when a major incident hits, incident management teams are already tired, stressed and potentially unavailable. These factors combine to delay incident resolution, which can hurt revenue.
However, there is an alternative model organizations can take to reduce manual toil for engineers.
AI- and…
