When we first began integrating AI agents into enterprise environments, I expected the challenges to come from the AI models themselves: Data accuracy, latency or scalability. Instead, the first real obstacle appeared in the place we least expected: the systems those agents were meant to help.
These were the systems of record, the quiet but uncompromising backbones of the enterprise. Every approval, every policy, every timestamp lives there. They are designed to preserve truth, not speed.
Our agents connected to them easily. The APIs…
