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There was only one thing off in what otherwise turned into a smooth call: the customer’s assumption of the agent’s gender. The voice was not female; it belonged to an artificial intelligence (AI)-powered voice bot.
That human-like bot was built by Yellow.ai, which manages sports goods retailer Decathlon’s voice and chat AI, while the conversation itself—including how the call connected, streamed and was recorded—ran on virtual telecom operator Exotel’s cloud telephony network.
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There was only one thing off in what otherwise turned into a smooth call: the customer’s assumption of the agent’s gender. The voice was not female; it belonged to an artificial intelligence (AI)-powered voice bot.
That human-like bot was built by Yellow.ai, which manages sports goods retailer Decathlon’s voice and chat AI, while the conversation itself—including how the call connected, streamed and was recorded—ran on virtual telecom operator Exotel’s cloud telephony network.
…
We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.
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