If you’ve ever had something go wrong with your Facebook or Instagram account, then you probably have a good idea of just how frustrating the support process can be. The company’s automated processes are so broken that some people have found that class=”link ” href=”https://www.engadget.com/how-small-claims-court-became-metas-customer-service-hotline-160224479.html” data-i13n=”cpos:1;pos:1″ data-ylk=”slk:suing Meta;cpos:1;pos:1;elm:context_link;itc:0;sec:content-canvas”>suing Meta in small claims court can be a more reliable way of getting help from the company.
Now, Meta says it’s trying to address some of these longstanding issues. In class=”link ” href=”https://about.fb.com/news/2025/12/making-it-easier-to-access-account-support-on-facebook-and-instagram/” data-i13n=”cpos:2;pos:1″ rel=”nofollow noopener” target=”_blank” data-ylk=”slk:an update;cpos:2;pos:1;elm:context_link;itc:0;sec:content-canvas”>an update, the company acknowledged that its “support hasn’t always met expectations” but…
