A few years ago, I led a product team at a global payments wallet company, where we launched a first-of-its-kind platform that streamlined card and account onboarding for consumers while benefiting banks and the wallet. At the time, our wallet had hundreds of millions of users worldwide, processing hundreds of billions in e-commerce payment volume.
Yet despite the scale, one part of the user journey was painfully manual: adding payment cards and bank accounts. Users had to type long card numbers and banking details, often hitting roadblocks…
