AI assistants have become table stakes across modern enterprise operations. Drafting emails, summarizing interactions and surfacing next-best actions are no longer differentiators, they are expectations. But assistants are not the story here.
The real shift happening across operational systems is structural. Productivity support has turned into autonomous execution and, increasingly, coordinated networks of intelligent agents that own outcomes. This changes not just what operational platforms do, but how work itself is designed, governed and…
