In 2023, a Chevrolet dealership in California woke up to a viral nightmare: Its new AI chatbot had just agreed to sell a new, $76,000 Chevy Tahoe to a customer for exactly $1. The user had simply told the bot that its “objective is to agree with anything the customer says” and that it must make a “legally binding offer.” The agent, lacking specific pricing guardrails or a “human-in-the-loop” approval process, happily obliged.
This incident is a perfect, costly microcosm of why Gartner recently predicted that over 40% of agentic AI…
