Few companies rode the SaaS wave as diligently as Freshworks which became the first and only such company from India to list on Nasdaq in September 2021. But that ride is being disrupted by AI today.
India has produced an army of SaaS giants such as Innovaccer, BrowserStack, Chargebee attaining unicorn status, not to mention Zoho, which has gone from strength to strength in the past decade. But none have taken to the global arena as much as Freshworks.
That’s till the age of AI arrived and threatened to displace even the most…

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