Verizon reveals the cause of Wednesday’s massive outage (and how to get your free $20 credit)

January 18, 2026

, By ZDNet

Verizon reveals the cause of Wednesday’s massive outage (and how to get your free credit)

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An iPhone signing up for Verizon's 5G eSIM service. — Kerry Wan/ZDNET

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ZDNET’s key takeaways

Many Verizon customers experienced a data outage on earlier this week.
This prevented users from making phone calls and browsing on cellular networks.
Verizon is resolving the issue by offering a form of refund to affected customers.

The Verizon outage saga is almost coming to an end. Almost.

If you suddenly found yourself with no Verizon signal on Wednesday, you weren’t alone. The Big Red cellular network…

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