On-call work is a fact of life for IT operations (ITOps) teams, but as systems complexity and business pressure mount, burnout can quickly spread across teams. When absences increase colleagues’ workload, reduce capacity, and cause cognitive impairment, they inevitably slow incident management workflows.
The good news is that it doesn’t need to be this way.
“By carefully balancing resilience, reliability, and clarity with employee well-being, it’s possible to create on-call schedules that support operational excellence and…

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