High-profile IT incidents are becoming more frequent and more severe.
A single hour of downtime for a revenue-generating service could cost large enterprises between $100,000 and $249,999. Even that figure — from an IDC analyst brief — may be too low when accounting for customer churn and lost productivity. It also fails to consider the growing toll that incident management is taking on first responders.
“A single hour of downtime for a revenue-generating service could cost large enterprises between $100,000 and $249,999… [and] fails…

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