Human resource technology in retail is most effective not just when using advanced systems, but also when it supports frontline employees in transforming store space into a more engaging customer experience, PTI reported, citing recent research.
The report cited a study conducted by researchers from the Goa Institute of Management (GIM), Indian Institute of Management (IIM) Ranchi, and the University of Missouri, Kansas City, USA, which has been published in the International Journal of Sociology and Social Policy.
The study indicated that, within the…

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