Open any food delivery or quick commerce app today, and the final bill rarely matches the item price, thanks to a growing stack of platform fees and sundry charges.
Or spend a few minutes on Reddit’s consumer threads and social media and watch the frustration boil over: users aren’t just griping about food prices anymore; they’re raging against the layers of charges piled on at checkout.
The biggest flagbearers of this platform fee movement — Zomato and Swiggy — jacked up the surcharge last week. What started at ₹2 in August…
