On a Friday afternoon in March 2026, at Happiest Minds Technologies’ delivery floor, an engineer pulled up a screen to show his manager something unusual. He wasn’t writing code. Instead, he was watching — supervising, really — ten digital workers he had set in motion, each one handling a piece of a chatbot being built in real time. The engineer was the lead. The agents were doing the work.”He has ten digital workers creating a chatbot,” said Preeti Menon, Chief Operating Officer for the PDES Business Unit at the ₹5700-crore software firm, who…
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