ref=”dofollow” data-ga-onclick=”Inarticle articleshow link click#Tech#href” href=”https://economictimes.indiatimes.com/topic/lyft” target=”_blank”>Lyft said on Thursday it has tied up with ref=”dofollow” data-ga-onclick=”Inarticle articleshow link click#Tech#href” href=”https://economictimes.indiatimes.com/topic/amazon” target=”_blank”>Amazon and Alphabet-backed startup ref=”dofollow” data-ga-onclick=”Inarticle articleshow link click#Tech#href” href=”https://economictimes.indiatimes.com/topic/anthropic” target=”_blank”>Anthropic to roll out artificial intelligence tools for the ref=”dofollow” data-ga-onclick=”Inarticle articleshow link click#Tech#href” href=”https://economictimes.indiatimes.com/topic/ride-hailing-platform” target=”_blank”>ride-hailing platform‘s customer care operations.
The company said it has been using Anthropic’s ref=”dofollow” data-ga-onclick=”Inarticle articleshow link click#Tech#href” href=”https://economictimes.indiatimes.com/topic/claude-ai-model” target=”_blank”>Claude AI model, through Amazon’s Bedrock generative AI platform, which has helped reduce the average customer service resolution time by 87% and is resolving thousands of customer requests each day.
While the use of advanced AI in customer service operations has fueled worries over job loss in the industry, Lyft said…
