Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, Microsoft Teams, and even Discord. But with Slack, for instance, able to host hundreds of channels, the whole thing can become quite unwieldy.
Plain, out of the UK, thinks it has the answer. Its API-first platform consolidates all these communication channels, allowing businesses to streamline their support.
“It means you can literally talk to your customers wherever they are,” CEO Simon Rohrbach told TechCrunch…
