ref=”dofollow” data-ga-onclick=”Inarticle articleshow link click#Tech#href” href=”https://economictimes.indiatimes.com/topic/genpact” target=”_blank”>Genpact, which helped craft India’s business process outsourcing model in the early years of this millennium, is investing “hundreds of millions of dollars” in technology, centred around creating new solution sets incorporating ref=”dofollow” data-ga-onclick=”Inarticle articleshow link click#Tech#href” href=”https://economictimes.indiatimes.com/topic/ai-agents” target=”_blank”>AI agents, to offer its clients greater value, chief executive BK Kalra said.The company will leverage a combination of ref=”dofollow” data-ga-onclick=”Inarticle articleshow link click#Tech#href” href=”https://economictimes.indiatimes.com/topic/autonomous-agents” target=”_blank”>autonomous agents with humans in the loop. While Genpact is changing its working model and solution set, the organisation will retain its industry vertical-based internal structure, Kalra told ET in an…
