Indian GCCs: The Transition from Business Support to Business Enablement

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Anand Ramakrishnan, Managing Director, EQ India

Indian Global Capability Centres (GCCs) are transforming from cost-saving back-office operations to strategic innovation hubs. This evolution has been shaped by three distinct phases, each marking a significant shift in the value proposition of these centres.

The Three-Phase Evolution of GCCs

The first wave of GCC development was characterized by cost and operational efficiency. Multinationals set up offshore centres in India to leverage wage differentials for routine back-office functions. These…



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Indian GCCs: The Transition from Business Support to Business Enablement


Anand-photo

Anand Ramakrishnan, Managing Director, EQ India

Indian Global Capability Centres (GCCs) are transforming from cost-saving back-office operations to strategic innovation hubs. This evolution has been shaped by three distinct phases, each marking a significant shift in the value proposition of these centres.

The Three-Phase Evolution of GCCs

The first wave of GCC development was characterized by cost and operational efficiency. Multinationals set up offshore centres in India to leverage wage differentials for routine back-office functions. These…



Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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