Salesforce’s AI push slows hiring; piles pressure on engineers, customer service roles

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Salesforce has acknowledged that its adoption of artificial intelligence (AI) tools has enabled the company to scale back on recruitment, according to a report by Bloomberg.

During an analyst call, chief financial and operations officer Robin Washington said the company is reducing hiring, with 500 customer service staff to be moved into other roles—an adjustment expected to save $50 million. She attributed this to the implementation of AI.

Meanwhile, in an interview, Washington also said that the company is recruiting fewer engineers thanks to…



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Salesforce’s AI push slows hiring; piles pressure on engineers, customer service roles


Salesforce has acknowledged that its adoption of artificial intelligence (AI) tools has enabled the company to scale back on recruitment, according to a report by Bloomberg.

During an analyst call, chief financial and operations officer Robin Washington said the company is reducing hiring, with 500 customer service staff to be moved into other roles—an adjustment expected to save $50 million. She attributed this to the implementation of AI.

Meanwhile, in an interview, Washington also said that the company is recruiting fewer engineers thanks to…



Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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