Apple Support app may soon get a generative AI assistant

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Apple might be the next company to add a ChatGPT-style chatbot to its Support app, likely as a way to automatically handle cases covered in its documentation and hand off only the trickier ones to a human. All things considered, this is a good move.

A ‘Support Assistant’ potentially powered by a third-party model

The Support app already has a live chat feature that connects users to actual humans, but wait times can get a bit unpredictable depending on the time of day, or after…



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Apple Support app may soon get a generative AI assistant


Apple might be the next company to add a ChatGPT-style chatbot to its Support app, likely as a way to automatically handle cases covered in its documentation and hand off only the trickier ones to a human. All things considered, this is a good move.

A ‘Support Assistant’ potentially powered by a third-party model

The Support app already has a live chat feature that connects users to actual humans, but wait times can get a bit unpredictable depending on the time of day, or after…



Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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