Startups chase finserv companies seeking GenAI customer support use cases

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The highly regulated financial services industry is finding application of generative artificial intelligence models in customer-facing operations, from onboarding to servicing and basic query resolutions, as adoption of the technology goes up and its cost comes down.

Large banks spend heavily on running contact centres or backend support teams with human agents to service their clients. Now with agentic AI, a large part of the basic queries can be solved by software, say industry insiders.

“Our models can reduce the cost for financial services by…



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Startups chase finserv companies seeking GenAI customer support use cases


The highly regulated financial services industry is finding application of generative artificial intelligence models in customer-facing operations, from onboarding to servicing and basic query resolutions, as adoption of the technology goes up and its cost comes down.

Large banks spend heavily on running contact centres or backend support teams with human agents to service their clients. Now with agentic AI, a large part of the basic queries can be solved by software, say industry insiders.

“Our models can reduce the cost for financial services by…



Source link

Disclaimer

We strive to uphold the highest ethical standards in all of our reporting and coverage. We StartupNews.fyi want to be transparent with our readers about any potential conflicts of interest that may arise in our work. It’s possible that some of the investors we feature may have connections to other businesses, including competitors or companies we write about. However, we want to assure our readers that this will not have any impact on the integrity or impartiality of our reporting. We are committed to delivering accurate, unbiased news and information to our audience, and we will continue to uphold our ethics and principles in all of our work. Thank you for your trust and support.

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