At least a fifth of fresh investments into new global capability centres (GCC) over the next one to two years would follow the “hub plus one” strategy, where companies expand from their metro base to add a centre in tier-II cities, showed the data from a major industry facilitator.
“Having a second delivery center mitigates risks tied to over-concentration in one city,” said Vikram Ahuja, cofounder, ANSR, which helps clients set up GCCs across the country. “Improvements in physical and digital infrastructure are making these cities viable for…
