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Edgar Cervantes / Android Authority
It’s no secret that customer service has been slowly but surely declining as the big three carriers look to cut costs, but in-store support has arguably taken the sharpest hit. All three carriers have closed at least some of their locations and made moves to reduce their reliance on third-party stores, all while raising sales goals to nearly unachievable levels. The result has been widespread burnout and high turnover. It’s clear that carriers now view retail…
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