The Global Insurance Innovation Forum – Saudi Arabia 2025, hosted by Newgen Software and organized by the International Center for Strategic Alliances (ICSA), concluded successfully on 10th November 2025 at the Narcissus Hotel, Riyadh.
The exclusive forum brought together senior executives, technology leaders, regulators, and innovators from across the insurance sector to discuss how artificial intelligence (AI), automation, and connected ecosystems are redefining the future of insurance in alignment with Saudi Arabia’s Vision 2030.
Vision 2030: Building a Smarter, Trusted Insurance Landscape
The conversations throughout the forum underscored the accelerating pace of digital transformation across Saudi Arabia’s insurance industry.
As insurers move from traditional models to digital-first ecosystems, the focus has shifted toward AI-powered efficiency, customer trust, and intelligent automation, translating Vision 2030 from a national blueprint into a practical roadmap for modernization and market resilience.
By aligning innovation with trust, insurers are creating smarter, customer-centric operations capable of adapting to evolving risks and expectations.
Leadership and Key Voices
The event opened with a Welcome Note: “Reimagining Insurance” by Prashant Sahai, Vice President – Sales (Middle East), Newgen Software, who emphasized how digital-first strategies and connected platforms are reshaping insurance delivery and customer experience.
In the Opening Keynote: “Digital First. Trust Always.”, Mayank Sharma, Head – Presales Consulting (MENA), Newgen Software, explored how automation, AI, and trust-led innovation are transforming how insurers engage with customers and manage operations.
The Industry Keynote: “Innovation in Insurance”, presented by Dr. Eid Alkhaldi, Chief Digital Transformation Officer, focused on fostering collaboration between technology and regulation to build agile, future-ready insurance organizations.
The Unpanel: “From Data to Decision – AI in Action”
A highlight of the forum was the Unpanel session titled “From Data to Decision – AI in Action.”
Unlike traditional panels, this format featured dynamic audience participation, allowing attendees to pose questions, share experiences, and contribute directly to the live dialogue.
The session brought together:
- Zeeshan Abbasi, Insurance Senior Leader, Deloitte
- Dr. Eid Alkhaldi, Chief Digital Transformation Officer
- Mayank Sharma, Head – Presales Consulting (MENA), Newgen Software
- Hanan Almana, Chief Customer Experience Officer, United Cooperative Assurance
Moderated by Mohammed Thoufiq, Vice President – Strategic Partnerships, ICSA, the discussion explored how AI is revolutionizing claims management, fraud detection, underwriting, and policy automation — driving both trust and transparency in the digital age.
This unique participatory approach fostered collaboration and knowledge exchange, reflecting the event’s mission to make innovation an inclusive, shared experience.
Key Themes from the Discussions
- AI-driven claims automation improving speed, transparency, and decision accuracy
- Customer trust and experience as the foundation of digital transformation
- Fraud detection and predictive intelligence powered by data analytics
- Operational agility and governance enabled through low-code and automation
- Vision 2030 alignment supporting sustainable, tech-enabled growth in the insurance sector
Networking and Collaboration
The forum concluded with a Networking Lunch: “Breaking Bread, Building Trust”, hosted by Newgen Software, providing participants with an ideal setting to forge new connections, share insights, and explore partnerships for the future of insurance innovation in Saudi Arabia.
