Should you trust AI agents with your holiday shopping? Here’s what experts want you to know

December 4, 2025

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ZDNET’s key takeaways

AI agents can place orders for you and find deals, saving time.
But experts wonder whether the risks outweigh the benefits.
AI agents can also impact retailer traffic.

In late October, OpenAI launched ChatGPT Atlas, a web browser with ChatGPT at its core. In Agent Mode, it can perform actions on your behalf, such as pulling together an online order. Elyse Betters Picaro, Senior Contributing Editor…

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