2025 felt like the year incident management finally got the respect it deserves. Not just as something IT teams deal with when things break, but as a core business function that protects revenue, reputation and customer trust.
This year, we saw major global outages that reminded everyone how fragile digital systems really are. The difference between the teams that were prepared and those that weren’t quickly became obvious. The most prepared teams had runbooks, clear escalation paths and practiced responses. When incidents hit, they knew…
